Customer communications

SMS Terms & Conditions

Effective date: October 9, 2026

These terms govern the customer-service SMS messaging program offered by Anderson Computing Services (ACS), operated by Anderson Industries LLC.

1. Program Description

Customers who opt in may receive SMS messages concerning general inquiries, appointment confirmations, scheduling changes, computer repair and IT support requests, service progress, equipment pickup, and customer-service responses. We do not send advertising or promotional SMS messages through this program.

2. Consent

By affirmatively opting in through an ACS-approved consent process, you agree to receive customer-service text messages at the mobile number you provide. Consent is optional and is not a condition of purchase. Submitting a service request or sending an inquiry does not, by itself, authorize billable technical support.

3. Message Frequency and Costs

Message frequency varies according to your service needs and appointments. Message and data rates may apply according to your wireless plan.

4. Opting Out

You may opt out of SMS communications at any time by replying STOP to (802) 362-4860. You may receive a final opt-out confirmation. No further program messages will be sent unless you opt in again, except as required by law.

5. Help

For assistance, reply HELP, call (802) 362-4860, or email [email protected].

6. Technical Support and Billing

General customer inquiries, appointment scheduling, and service updates are provided without an additional ACS service charge. Standard carrier messaging and data rates may still apply.

Customers requesting technical troubleshooting or diagnostic assistance through SMS must first complete a telephone consultation with ACS to establish a customer relationship and discuss their support needs. Billable SMS troubleshooting is offered only after ACS approves the request and the customer authorizes the applicable charges.

Authorized SMS technical support is billed at $75 per hour in 15-minute increments ($18.75 per increment). Partial increments are rounded up based on the total active troubleshooting time for the support session. Time spent waiting for the customer to respond is not billed. Active time spent investigating, monitoring, or troubleshooting the issue is billable, including when ACS is actively working while awaiting a response.

Payment is generally collected during or after services are performed. Merely sending an SMS inquiry does not create a technical-support charge.

7. Message Delivery

Delivery depends on wireless carrier and network availability. Mobile carriers are not liable for delayed or undelivered messages.

8. Privacy

See our SMS Privacy Policy for information about how we handle mobile numbers, message content, and consent records.

9. Changes to These Terms

We may revise these terms from time to time. Updated terms will be posted on this page with a revised effective date.

10. Contact Us