Customer communications

SMS Privacy Policy

Effective date: October 9, 2026

Anderson Computing Services (ACS), operated by Anderson Industries LLC, respects your privacy. This policy explains how we collect, use, and protect information associated with our customer-service text messaging program.

1. Information We Collect

When you opt in to receive SMS messages or communicate with ACS by text, we may collect your name, mobile phone number, service-request information, text message content, and records of your consent and opt-out preferences, including the date and source of consent.

2. How We Use Your Information

We use SMS information to respond to customer inquiries, coordinate appointments, provide repair and IT service updates, arrange equipment pickup, and communicate with established customers about authorized support work. We do not use this SMS program to send advertising or promotional messages.

3. Sharing of Mobile Information

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes. Service providers involved in operating or delivering messages may process information on our behalf only as needed to provide those services or as required by law.

4. Your Consent and Choices

SMS participation is voluntary and is not a condition of purchasing services. You may opt out of customer-service SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below. An SMS opt-in does not authorize paid technical troubleshooting; that requires a separate phone consultation and approval.

5. Message Frequency and Rates

Message frequency varies according to your service requests and appointments. Message and data rates may apply, depending on your mobile plan.

6. Data Security and Retention

We use reasonable administrative and technical safeguards to protect customer information. We retain SMS-related records for legitimate customer-service, business, security, and legal purposes, and delete them when they are no longer needed, subject to applicable obligations.

7. Policy Updates

We may update this policy periodically. Any changes will be published on this page with a revised effective date.

8. Contact Us